Privacy Policy
TEAMVIAGENS
1. Introduction
TEAMVIAGENS respects the privacy of its clients and users and is committed to protecting their personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal data, in accordance with Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).
By using our website or our services, you agree to the terms of this policy.
2. Who We Are
TEAMVIAGENS provides support and consultancy services related to travel, including assistance with administrative processes and documentation required for international travel.
The company is committed to processing all personal data with confidentiality, security, and transparency.
3. Data Controller
The entity responsible for processing personal data collected through this website is:
TEAMVIAGENS
If you have any questions or wish to exercise your rights, you may contact us via:
4. Personal Data We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Address
- Information required for visa or travel processes
- Information provided through contact forms
This data is only collected when voluntarily provided by the user.
5. How We Collect Data
The data may be collected through:
- Website forms
- Email contact
- Phone contact
- Online support
- Customer area (when applicable)
6. Purpose of Data Use
Personal data is used to:
- Respond to information requests
- Provide requested services
- Process travel documentation
- Manage customer relationships
- Comply with legal obligations
- Improve services provided
If authorized by the user, the data may also be used to send informational or promotional communications.
7. Data Sharing with Third Parties
TEAMVIAGENS may share personal data when necessary with:
- Consular entities
- Government authorities
- Partners involved in service delivery
- Judicial or regulatory authorities when required by law
Whenever this occurs, appropriate security measures are applied to protect personal data.
8. International Data Transfers
Some services may require the transfer of data outside the European Union, particularly to consular authorities or entities responsible for visa processing.
In such cases, TEAMVIAGENS ensures that the transfer is carried out in accordance with applicable data protection legislation.
9. Data Retention Period
Personal data will be retained only for the period necessary to fulfill the purposes for which it was collected.
Where a contractual relationship exists, the data may be retained for a maximum period of 10 years, unless otherwise required by law.
10. Data Subject Rights
Under applicable legislation, data subjects have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Restrict data processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, you may contact us via the email provided in this policy.
11. Complaints
If you believe your data is not being processed correctly, you may lodge a complaint with the supervisory authority:
National Data Protection Commission (CNPD)
12. Data Security
TEAMVIAGENS implements appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Improper alteration
- Loss or destruction
- Unauthorized disclosure
Measures include IT security systems, access control, and system monitoring.
Cookie Policy
13. What Are Cookies
Cookies are small text files stored on the user’s device when visiting a website.
These files help improve the browsing experience and remember user preferences.
14. How We Use Cookies
The TEAMVIAGENS website uses cookies to:
- Ensure proper website functionality
- Improve the browsing experience
- Analyze website usage statistics
- Remember user preferences
15. Types of Cookies Used
Essential Cookies
Necessary for the website to function.
Performance Cookies
Allow analysis of how users use the website.
Functional Cookies
Store user preferences to improve browsing experience.
16. How to Manage Cookies
Users can configure their browser to:
- Block cookies
- Delete stored cookies
- Receive notifications before cookies are stored
Disabling cookies may affect the functionality of some website features.
17. Changes to This Policy
TEAMVIAGENS reserves the right to update this Privacy and Cookies Policy whenever necessary.
Any changes will be published on this page.